SHIPPING INFORMATION

Important: 

  • We may not send orders out on the same day as you placed them, USPS orders received after noon (ET) and FedEx orders received after 3pm (ET) will be processed the following day. 
  • All available options will be shown on the check out page in the drop down, please make sure you view all options (they are sorted in price order), as we cannot change your selection once you have paid and checked out.

USA & TERRITORIES

We offer FREE shipping for all retail orders of $85 or more and for all orders we offer fixed rates based on the weight of the products on the order which allows for additional packaging. *Rates effective 1/26/2019

FedEx do not deliver to PO Boxes, unless you use the USPS Street Addressing Service.

USPS First Class Package - 3 to 5 days

  • Available up to 0.92 lb only
  • Priced by weight and zone

USPS Priority Mail - 2 or 3 days

  • Up to 3.5 lbs - $7.99
  • Over 3.5 lbs - $9.99

FedEx 2nd Day - 2 business days

  • Up to 5.5 lbs - $9.49
  • Over 5.5 lbs- $13.49

USPS Express Delivery - 1 or 2 days

  • Priced by weight and zone

FedEx Ground Services - up to 5 days

  • FedEx Home Delivery (Residential Addresses) - priced by weight and zone
  • FedEx Ground (Commercial Addresses) - priced by weight and zone
  • Delivery between 3 and 5 business days

FREE SHIPPING - 4 to 7 Days

The carrier for FREE shipping orders will be determined during the packing process, we may send your order by USPS or FedEx based on the weight and zone. 

  • Upgrade to USPS Priority Mail (2 or 3 days) - $6.99

CANADA

USPS and FedEx shipping options are also available for customers in Canada, All prices are calculated based on your order weight and delivery address, the followings services are available:

  • FedEx Ground
  • USPS First Class Package (up to 3.5 lbs)
  • USPS Priority Mail

Canadian Deliveries - you are responsible for any taxes and duties due.

INTERNATIONAL SHIPPING - WE SHIP WORLDWIDE*

Depending on your country, we offer flat rates for USPS International Priority Mail based on how much we think we can fit into the flat rate packages. When we come to packing your order, if we can fit it into a smaller and cheaper package we will refund the difference in the shipping cost between the two. If your order has to go into a larger package, we pay the difference ourselves.

USPS First Class International - 10 to 14 days

  • Based on weight bands (so check to see if you can add more packs for no additional shipping):
    • 1 - 8 ounces
    • 9 - 32 ounces
    • 33 - 48 ounces
    • 49 - 64 ounces

Flat Rate USPS International Priority Mail - 6 to 10 days

  • Up to 3.5 lbs will go into a Padded Envelope - priced by Country
  • 3.5 lbs to 8 lbs will go into a Medium Box - priced by Country
  • 8 lbs to 15 lbs will go into a Large Box - priced by Country

We also offer all rates calculated by USPS and based on weight, service and country.

You are responsible for any taxes and duties due.

*Please note there are a few countries which are embargoed by the US Government, which we cannot ship to - these countries will not appear in the drop down menu when calculating your shipping or adding your shipping address.

FedEx International Economy & Priority

These services are priced by weight and the cost will be shown during checkout. Priority takes between 2 and 5 days to reach while economy can takes an additional 5 days - these times exclude any delays in customs. You are responsible for any taxes and duties due.

YOU MUST ENTER YOUR POSTCODE/ZIP AND COUNTRY TO SEE THESE PRICES IN THE CART


Returned Packages

In the event your order is returned to us for any reason, (including but not limited to; incorrect address, unknown address, refused, no forwarding address, no mail receptacle), you will have two options;

  • Resend the package - with additional charge for actual postage
  • Refund the order - less unauthorized return handling fees and shipping paid (in the event of free shipping, there is an additional $9.99 fee to cover the original shipping)

Please ensure your shipping address is correct before you checkout.