For USPS we ship Monday to Saturday and have a noon (ET) cut-off for same day processing, orders received after noon will be shipped the following business day.
For FedEx we ship Monday to Friday and have a 3pm (ET) cut-off for same day processing, orders received after 3pm will be shipped the following business day.
All available options will be shown on the check out page in the drop down, please make sure you view all options (they are sorted in price order), as we cannot change your selection once you have paid and checked out.
USA & TERRITORIES
We offer FREE shipping for all retail orders of $85 or more and for all orders we offer fixed rates based on the weight of the products on the order which allows for additional packaging. *Rates effective 1/26/2019
FedEx do not deliver to PO Boxes, APO/Military and US Territories.
USPS First Class Package - 3 to 5 days
- Available up to 0.92 lb only
- Priced by weight and zone
USPS Priority Mail - 2 or 3 days
- Up to 3.5 lbs - $7.99
- Over 3.5 lbs - $9.99
FedEx 2nd Day - 2 business days
- Up to 5.5 lbs - $9.49
- Over 5.5 lbs- $13.49
USPS Express Delivery - 1 or 2 days
- Priced by weight and zone
FedEx Ground Services - up to 5 days
- FedEx Home Delivery (Residential Addresses) - priced by weight and zone
- FedEx Ground (Commercial Addresses) - priced by weight and zone
- Delivery between 3 and 5 business days
FREE SHIPPING - 4 to 7 Days
The carrier for FREE shipping orders will be determined during the packing process, we may send your order by USPS or FedEx based on the weight and zone.
- Upgrade to USPS Priority Mail (2 or 3 days) - $6.99
USPS and FedEx shipping options are also available for customers in Canada, All prices are calculated based on your order weight and delivery address, the followings services are available:
- FedEx Ground
- USPS First Class Package (up to 3.5 lbs)
- USPS Priority Mail
Canadian Deliveries - you are responsible for any taxes and duties due.
INTERNATIONAL SHIPPING - WE SHIP WORLDWIDE*
Depending on your country, we offer flat rates for USPS International Priority Mail based on how much we think we can fit into the flat rate packages. When we come to packing your order, if we can fit it into a smaller and cheaper package we will refund the difference in the shipping cost between the two. If your order has to go into a larger package, we pay the difference ourselves.
USPS First Class International - 10 to 14 days
- Based on weight bands (so check to see if you can add more packs for no additional shipping):
- 1 - 8 ounces
- 9 - 32 ounces
- 33 - 48 ounces
- 49 - 64 ounces
Flat Rate USPS International Priority Mail - 6 to 10 days
- Up to 3.5 lbs will go into a Padded Envelope - priced by Country
- 3.5 lbs to 8 lbs will go into a Medium Box - priced by Country
- 8 lbs to 15 lbs will go into a Large Box - priced by Country
We also offer all rates calculated by USPS and based on weight, service and country.
You are responsible for any taxes and duties due.
*Please note there are a few countries which are embargoed by the US Government, which we cannot ship to - these countries will not appear in the drop down menu when calculating your shipping or adding your shipping address.
FedEx International Economy & Priority
These services are priced by weight and the cost will be shown during checkout. Priority takes between 2 and 5 days to reach while economy can takes an additional 5 days - these times exclude any delays in customs. You are responsible for any taxes and duties due.
YOU MUST ENTER YOUR POSTCODE/ZIP AND COUNTRY TO SEE THESE PRICES IN THE CART
In the event your order is returned to us for any reason, (including but not limited to; incorrect address, unknown address, refused, no forwarding address, no mail receptacle), you will have two options;
- Resend the package - with additional charge for actual postage
- Refund the order - less unauthorized return handling fees and shipping paid (in the event of free shipping, there is an additional $9.99 fee to cover the original shipping)
Please ensure your shipping address is correct before you checkout.
In the event your order is lost, we have two processes that will be followed depending on the delivery status from the carrier;
- Package shows delivered - a claim will be made on the carrier and upon receipt of a refund from them your refund will be processed
- Package does not show delivered - a replacement order would be processed or a refund given if you have already placed a replacement order with us
USPS typically have a 15 day window before a claim can be made, as this allows them time to check for and redeliver anything they may find. Other carriers have different windows.